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Frequently Asked Questions

We are NZ’s favorite online Veterinary Pharmacy, and here’s why

Big Range

Vet Post offers over 1000 products to choose from across leading brands

Best Prices

You’ll save money when you shop with us. We offer some of New Zealand’s lowest prices on the products we stock and our frequent special prices are further reduced. All of our prices are below NZ recommended retail, many far below!

Fast and FREE delivery over $59 (except rural and bulk items)

Most orders are dispatched the same day we receive them, and we use NZPost’s overnight delivery system to ensure that goods arrive quickly and safely. All NZ orders over $59 get FREE postage (except rural and bulk items)! (Please note prescription medications will only be sent out once we receive your prescription in the post)

We stock over 1000 products and are constantly uploading more products onto our website. However – we are always happy to hear about new products that our customers wish us to stock. Please send us an email to [email protected] with the desired product name, brand, your contact details.

You’re welcome to email us anytime and Dr. Rebecca will be happy to answer any of your questions. Please note however that we cannot prescribe medications from this service, this is something that can only be done in person by your regular veterinarian.

Vets are becoming more and more used to writing prescriptions for people as the online market increases, so it’s generally not going to be an issue for you. We can provide a prescription form, however your vet will generally have a template that they already use. Please make sure you give your vets at least 24 hours notice when asking for these as they are very busy people. 🙂

All our products are clearly labeled and you will see the following note if the products require a prescription :

PRESCRIPTION ONLY MEDICATION

You can find out more about purchasing prescription medications here.

If you wish to cancel your order, please email us at [email protected] with your order number as soon as possible. Alternatively you can send us a message on our contact us page.

We accept Debit and Credit Card Payments as well as Direct Debits via POLiPay  for all New Zealand orders (sorry we currently don’t send Internationally). Our secure payment systems are amongst the best in the industry and provide state-of-the-art payment security and fraud protection. If you’ve any further questions or concerns, please let us know.

Once you submit your card details on the secure checkout page, your card will be securely charged by E-WAY – a well renowned card charge provider.

You will be able to see the eWay verified logo, on the checkout page as well. Please enter your card details and complete your checkout. Your card will be charged then. Once the transaction is successful you will be directed back to your account with us. Please ensure adequate funds are available and that the correct card details have been entered.

Yes it is. The Vet Post website uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that other computers are unable to decipher the information, ensuring privacy and security.

To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left, bottom right or top right of your browser window. If this appears, then SSL is active. Ensure you logout when you have finished visiting www.vetpost.co.nz, especially if you access our website from a shared computer.

Our Auto-Ship feature gives you the ability to sign up to receive your order automatically on a regular basis. Select “Autoship” when you add the product to your cart, and then you can choose how often you would like your order to process. Autoship means you can receive food, flea and worm treatments and more before you run.

We are currently unable to change payment methods for autoships. Please cancel your existing subscription and create a new autoship with the new payment details. 

Dr Becs

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Why shop online with us?

VetPost Prescription Medicine

Discounted Prescription Medicine

VetPost offers easy & affordable pet medication for a happier, healthier pet.

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New Zealand Owned & Operated since 2014

Guaranteed quality and service with VetPost, our vet Dr Rebecca Penman is always here to help.

Vet Post Owned Operated Since 2014

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