Auto-Ship Price Freeze Terms and Conditions
- Promoter and participating website
1.1 The promoter is Vet HQ Ltd trading as Vetpost (“Vetpost”, “we”, “us”, “our”).
1.2 The promotion is available on purchases made via the Vetpost website (“Participating Websites”).
2. Promotion period
2.1 The Vetpost Auto-Ship Price Freeze Promotion (“Promotion”) runs from 4 December 2025 until 1 January 2027, or on such dates as stated on the Participating Websites.
2.2 Within this period, Vetpost may run individual seven-day campaign windows (“offer weeks”) promoted by email and on site.
2.3 Each offer week will feature a limited number of products that are eligible for the price freeze for that week.
3. Eligibility
3.1 The Promotion is open to New Zealand residents purchasing for personal, non commercial use.
3.2 To qualify, the customer must start a new Autoship subscription on one or more eligible products during the relevant offer week, while stocks last.
3.3 Existing Autoship subscriptions that are simply renewed or continued do not qualify unless Vetpost clearly states otherwise.
3.4 Vetpost may refuse eligibility for any order it reasonably considers to be for resale, commercial or bulk purchasing.
4. How the price freeze works
4.1 During an offer week, selected products will display a promotional price and messaging such as “Price freeze until 1 January 2027” or similar. These are the eligible products for that week.
4.2 If a customer starts a new Autoship on an eligible product at the promotional price during that offer week, Vetpost will apply that promotional price to future Autoship deliveries of that product on that subscription until 1 January 2027, subject to these Terms and Conditions.
4.3 The price freeze applies only while the Autoship remains active and there is at least one delivery of that product on that Autoship at least once every six months.
4.4 The customer may change their delivery address or adjust delivery dates or frequency without automatically losing the price freeze, provided the Autoship remains active and there is still at least one delivery every six months.
4.5 If the customer cancels the Autoship, or removes the eligible product from the Autoship, the price freeze for that product will end and any future orders for that product will be at the price shown on the relevant Participating Website at the time of order.
5. Quantity changes
5.1 The price freeze is intended to apply to the quantity of the eligible product originally selected when the Autoship was created during the offer week (“Original Quantity”).
5.2 If the customer increases the quantity of the eligible product on that Autoship, Vetpost may, at its discretion, honour the promotional price on the Original Quantity and charge any additional units at the current website price at the time of order.
5.3 If the customer decreases the quantity and later increases it again, Vetpost is not obliged to extend the promotional price to any quantity above the reduced level.
6. Eligible products, stock and caps
6.1 The Promotion applies only to products that are clearly identified as part of the Vetpost Auto-Ship Price Freeze Promotion in emails or on the Participating Websites.
6.2 Eligible products may be limited to specific SKUs and may change between offer weeks.
6.3 Vetpost may apply caps on the number of promotional Autoships or units per eligible product to manage stock and promotional funding. Once a cap is reached, the price freeze offer for that product may no longer be available.
6.4 All offers are subject to availability and are while stocks last.
7. Out of stock and discontinued products
7.1 If an eligible product under price freeze is temporarily out of stock when an Autoship renewal is due, Vetpost will either delay dispatch, cancel the item, or contact the customer with options.
7.2 Where an Autoship delivery is missed only because of stock unavailability at Vetpost, this will not be treated as a customer failure for the six month activity requirement in clause 4.3.
7.3 If an eligible product is discontinued or significantly changed by the manufacturer, Vetpost will use reasonable efforts to notify affected customers and may suggest an alternative product. Any alternative product will be supplied at the price available at that time, unless Vetpost clearly confirms that a price freeze will apply to the alternative.
8. General conditions
8.1 Standard Vetpost Autoship Terms and Conditions and website Terms and Conditions apply in addition to these Promotion-specific terms. If there is any inconsistency, these Promotion terms apply to orders placed under the Promotion.
8.2 Vetpost may amend, suspend or cancel the Promotion at any time. For customers with an active price frozen Autoship, Vetpost will use reasonable efforts to honour the price freeze until 1 January 2027 or to contact the customer if changes are required.
8.3 Nothing in these Terms and Conditions is intended to limit any rights customers may have under New Zealand consumer law.
9. Contact
9.1 For questions about this Promotion, or to confirm whether an Autoship is covered by the price freeze, customers can contact Vetpost at info@vetpost.co.nz
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