Auto-Ship Policy
Vetpost Auto Delivery Subscription Program – Terms and Conditions
Thank you for choosing Vetpost’s Auto Delivery Subscription Program. This service allows you to receive your favourite products on a regular basis without needing to reorder each time.
Please note: Prescription medications are not currently available on Auto Delivery. These must be ordered separately as one-off purchases.
By subscribing, you agree to the terms and conditions below, which apply in addition to our standard website Terms and Conditions and our Privacy Policy, and do not limit your rights under New Zealand consumer law.
1. Joining the Auto Delivery Subscription Program
You can sign up by selecting the “Auto-Ship” option when adding an eligible product to your cart or during checkout.
By subscribing, you agree to:
- receive recurring shipments of the selected product or products, and
- be charged automatically at the frequency you select at checkout.
Each subscription is for the specific product or products, quantity and delivery schedule chosen by you. Only products marked as eligible for Auto Delivery can be added to a subscription.
2. Delivery Schedule and Changes
Your delivery schedule, including frequency and next delivery date, is set by you when you place your subscription order.
You can change your schedule, including next renewal date and renewal frequency, at any time by:
- logging into your Vetpost account, or
- contacting us by phone or email.
Changes will apply to future subscription orders. If a subscription order has already been processed, changes will not apply to that order.
3. Notifications and Renewal Reminders
After your initial subscription order, you will receive an email invoice with:
- Your Auto Delivery subscription ID
- start date and, if applicable, end date
- recurring total
- date of next payment
For each subsequent renewal:
- you will receive an email reminder 2 days before the renewal is processed
- this email will show the renewal amount, including any updated product pricing or shipping costs
- you may update or cancel your subscription at this stage
If you do not take action, your order will be created and proceed to payment automatically using your saved payment method where applicable.
4. Pricing
For each shipment, you will be charged the current price of the product or products at the time the renewal order is created, plus any applicable taxes and shipping charges.
The total amount for the upcoming shipment will be shown in the renewal notification email sent before each renewal.
Product prices, promotions and shipping charges may change over time.
5. Payment
By signing up to Auto-Ship, you authorise Vetpost to charge your selected payment method on a recurring basis in line with your subscription schedule.
If payment for the initial subscription order was made by credit or debit card, the same card will be automatically charged at each renewal.
Vetpost will continue to debit your selected payment method for automatic payment options until:
- you cancel your subscription, or
- you update your payment method, or
- Vetpost cancels the subscription as set out in section 10.
If a payment fails, we may contact you to update your payment method or to arrange payment before shipping your order.
If payment for the initial subscription order was made by POLi, Afterpay, Centrapay/Farmlands Card, or manual renewal has been selected, you will receive an invoice and a link to complete payment for each renewal. These payments are not automatic and must be completed by you at each renewal.
6. Managing, Modifying or Cancelling Your Subscription
You can modify or cancel your subscription at any time by:
- logging into your Vetpost account, or
- contacting us by phone or email.
You may:
- change the order frequency
- change product selection or quantity for eligible items
- pause or cancel the subscription
Any changes will apply to future shipments only and will not affect an order that has already been processed.
7. Out of Stock Items
If an item in your subscription is out of stock at the time a renewal order is placed, we will notify you by email or phone as soon as possible.
Where available, we will provide an estimated restock date. You may then choose to:
- wait for the item to become available
- select a suitable replacement
- cancel the item or the entire order
If we are unable to contact you, we may hold or cancel the affected item or items in the order until we receive your instructions.
8. Shipping
All subscription shipments are sent in line with our standard Shipping Policy as displayed on our website, unless otherwise specified.
You are responsible for ensuring your shipping address is accurate and up to date in your account.
Vetpost is not responsible for delays or non-delivery caused by incorrect or incomplete shipping information provided by you.
9. Returns
Products received through the Auto Delivery Subscription Program are covered by our standard Return Policy.
10. Changes to or Termination of the Program
Vetpost may modify or discontinue the Auto Delivery Subscription Program, or any part of it, at any time.
We will notify active subscribers in advance of any material changes to the program or this policy where practical.
Any changes will be posted on our website and will take effect from the time they are posted, unless otherwise stated.
If you do not agree to any changes, you may cancel your subscription at any time.
11. Acceptance of Terms
By subscribing to the Auto Delivery Subscription Program, you acknowledge that you:
- have read and understood these Terms and Conditions, and
- agree to be bound by them, together with our website Terms and Conditions and Privacy Policy, and subject to your rights under New Zealand consumer law.
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