OUR POLICY LASTS 30 DAYS. IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN’T OFFER YOU A REFUND OR EXCHANGE.
- Return Period: Products may be returned within 30 days of receipt.
- Condition of Returned Items: Items must be returned in their original condition, including packaging. Any use of the product or damage to the product or packaging will prevent a return. (please note that body suits need to come back hair-free and clean)
- Non-Refundable Items: Prescription medications are exempt from return due to MPI regulations.
- Shipping Costs: Shipping costs are non-refundable
- Processing Returns: Upon receipt of the returned item and confirmation of its condition, the refund will be processed. Refunds will be made within 48 hours back to the card you used for the original payment. If you have paid via POLipay – please can you let us know your bank details so we can action the refund 🙂 You will get an email confirmation with the refund details once we have processed this for you
Please note due to MPI regulations we are unable to accept Prescription Medications back for returns/refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 hours
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: PO Box 9450, Greerton, Tauranga 3142
Free shipping applies to orders over $79 (excluding bulk orders and rural delivery).
Shipping costs will apply to bulk orders (orders weighing over 4kg), orders $79 or under in value, and rural delivery orders.
North Island
$79 and under : $6 ($10.50 for rural)
Over $79: Free under 4kg (4.50 for rural)
4kg-25kg: $10 ($14 for rural)
>25kg: $25 ($29 for rural)
South Island
$79 and under: $6 ($10.50 for rural)
Over $79: Free under 4kg (4.50 for rural)
4kg-15kg: $10 ($14 for rural)
15kg-25kg: $26 ($30 for rural)
>25kg: $40 ($44 for rural)
What To Do If Your Parcel Hasn’t Arrived Yet
Check Your Order Confirmation Email: Make sure to locate the tracking details link sent to you in your order confirmation email. This will provide you with the most up-to-date information about your parcel’s status.
Check Your “Order Completed” Email: Take a peek at your order confirmation email for a link to your parcels tracking details. This will provide you with the most up-to-date information about your parcel’s status, and even its delivery ETA.
Confirm Your Delivery Address: Double-check the delivery address provided in your order confirmation to ensure it’s correct.
Search for the Parcel: Conduct a thorough search around your property, including your letterbox and any safe areas near your door where the courier might have left the parcel.
Get in Touch: If you’ve done all that and still no luck, it’s time to reach out to us. We’re here to help! Send us a message with your order number, and our team can start an investigation into your parcel’s whereabouts!
Please note that all delivery discrepancies must be lodged within 7 days of the delivery date specified by NZ Post. If you need further assistance, don’t hesitate to contact our customer support for help.
Free Shipping*
When you spend over $79 (orders over 4kg and rural have shipping costs)
Auto Re-Order
Never run out again
Discounted Pet Medicine
With our vet, Dr Rebecca
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Discounted Prescription Medicine
VetPost offers easy & affordable pet medication for a happier, healthier pet.
New Zealand Owned & Operated since 2014
Guaranteed quality and service with VetPost, our vet Dr Rebecca Penman is always here to help.
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